April 13, 2015

FAQs

What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called Filtration Soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door.  As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term Filtration Soiling).  This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet.  Can it be removed?  Sometimes.  With special products, time, and effort, reasonable results can sometimes be achieved.  To help prevent Filtration Soiling, vacuum and wipe the edges of the carpet on a regular basis.  Be careful around the tackstrip on the edge of the carpeting, it could nick your fingers!

To prevent Filtration Soiling, change your air filters as often as recommended by your HVAC manufacturer.

How safe are your cleaning and protection methods?

At E&P Carpet and Tile Cleaning, we use only the highest quality, safest cleaning solutions on the market.


Do you guarantee your work?

At E&P Carpet and Tile Cleaning, we offer a 100% satisfaction guarantee and will return at no charge if there is something that requires our attention within two weeks after service.

Are you insured?


Yes!

What process do you use to clean carpet?


E&P Carpet and Tile Cleaning is experienced in all methods of cleaning and cleans according to the manufacturer recommendations.  Most of the carpet cleaning provided is done with the “truck-mounted hot water extraction” method.  Our water is heated to 240 degrees to provide optimal cleaning.   For a list of manufacturers and their cleaning recommendations, please visit our Carpet Care Resources page and find your manufacturer.

How long does the carpet take to dry?


E&P Carpet and Tile Cleaning provides an additional service by using high flow dryers to speed up the drying process.   The normal drying time can be up to 24 hours.  By using our high flow dryers it speeds the drying, lowering the dry time to 3 or 4 hours.  The carpet will only be damp to the touch because of our high pressure vacuum system.  Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.  This is also a very important factor in reducing “wick back, browning, and mildew.”

I’ve heard it’s best to put off having your carpet cleaned as long as possible; is this true?


No!  In fact, many of the major carpet mills today recommend professional cleaning at least once per year.  The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers.  The higher the traffic in a given area, the move often the carpet will need cleaning.

Should I have my carpet dry cleaned or steam cleaned?


As mentioned earlier, most major carpet manufacturers recommend truck-mounted hot water extraction as the preferred method.  Hot water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.

Does your cleaning process soak the backing of the carpet?


No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet.  With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

Can you get pet odor out of my carpet?


Pet odor is a very common problem.  At E&P and Tile Cleaning we can help you deal with your pet challenges.   From minor problems to major headaches, E&P can help you find the solution that works best for you.

The problem with pet odor is that it can be much deeper than it first appears.  Pet urine can easily soak through the backing of the carpet into the padding underneath.  In more severe cases the urine can penetrate into the sub-floor beneath the padding.  This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria.  This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers affected.  If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor.  In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required.  Even replacement of the carpet, however, cannon guarantee complete removal of the odor.

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home.  Draperies, sheet rock, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odors.

At E&P Carpet and Tile Cleaning we offer a range of solutions to help you with your pet odor problems.  In the long run, however, it may be more a matter of proper maintenance instead of total elimination.  After all, we all love our pets and want to keep them a part of our family.  Pet ownership adds to the challenge of maintaining a clean and healthy home.    At E&P Carpet and Tile Cleaning, we can help you meet those challenges.


What does it mean to “Clean to the Standards?”


In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry.  These standards are now referred to as the CRI Standards.   E&P Carpet and Tile Cleaning offers all of these methods and can select the process that’s right for your needs.

It was agreed that each of these cleaning processes should include these common steps:

  • Hot Water Extraction
  • A thorough rinse
  • Furniture Moving
  • Pre-Treat spots, stains, and heavily soiled areas
  • Complete Drying within 24 hours

Cleaning your carpet in accordance to these industry standards will help assure that you’ll get a quality cleaning job.

The E&P Carpet and Tile Cleaning “11-Step Cleaning Service” Exceeds these specifications.  In addition to these steps, the E&P Carpet and Tile Cleaning team has powerful truck-mounted equipment combined with our exclusive “Quick-Dry” Process with reduces drying time to only a few hours.

For answers to additional questions you may have, we encourage you to visit The Carpet and Rug Institute website at www.carpet-rug.org

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